Shipping policy

Processing and dispatch

Orders placed before 3 PM MT ship the same business day from Arizona. Orders placed after the 3 PM MT cutoff, on weekends, or on US holidays are dispatched the next business day.

Orders paid by Venmo, Zelle, or Cash App dispatch once payment clears. Card payments dispatch immediately after authorization.

Rates and free shipping

Standard Shipping is free on every US order of $100 or more (merchandise after discounts, before tax). Below that, Standard is $9. Concierge Same Day Delivery is excluded from free shipping and is always $20. Launch offer: Standard Shipping is free on every order, any size, through Saturday, November 14, 2026 at 11:59 PM Arizona time.

• Standard (USPS): $9, free on orders $100+
• Concierge Same Day Delivery: $20, excluded from free shipping
• Delivery estimate after dispatch: 2-5 business days

Tracking

A USPS tracking number is emailed to you the moment the label is purchased, along with a link to follow the parcel. You can also look up any order at any time from the order tracking page.

Packaging and handling

Lyophilized research vials are stable at ambient temperature during transit and are packed in protective, discreet outer packaging. On receipt, store sealed vials as described on the product datasheet.

International orders

Contact Info@EnosUSA.com before placing an international order. Customs regulations vary by destination and some research compounds may be restricted.

Lost or damaged shipments

If a parcel arrives damaged, or tracking stalls for more than 7 business days, email Info@EnosUSA.com with your order number and photographs. Damaged or defective vials are replaced free of charge within 14 days of delivery.